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reservations - Our warm greeting on the telephone, prompt response to email inquiries, and constant monitoring of your Availability Calendar will give your Guests the feeling they are being cared for right from their first contact with your property. If a potential guest wishes to view your property, we will ensure that their tour will convince them to make a reservation! We follow your reservations policies, collect deposits or credit information, and keep all records according to your system. See "Marketing" in the Fringe Benefits section for more…
check in - Using your established procedures, we welcome your Guests, handle the collection of any monies due and additional information required, updating records as appropriate and processing authorizations on credit cards. If your property offers a pick-up service from the local airport or ferry dock, we will ensure that the first impression of your service is a clean and shiny vehicle and a welcoming smile!
property familiarization - After the initial Check-In procedures are complete, we will walk your property with the Guests, familiarizing them with each of the amenities offered, noting any restrictions that may apply, and ensuring they are aware of the location of light switches, heat control, and amenities in their room. At this time we will also review Breakfast arrangements and dietary restrictions, and will let them know about any bedtime treats (ie. fresh-baked cookies and milk, or a glass of sherry) available, if applicable. If you have Spa Services or other Guest Programs available at your property, we will point out the information materials and leave them to peruse these at their leisure.
area familiarization - Should your Guests wish assistance with Dinner Reservations or Restaurant recommendations and information on Local Activities and Entertainment, we will review your picks and our research with them as their enquiries arise. This is a very important part of our service, as we are not only selling the experience of your property, but also the rest of the experiences that will make their stay memorable and precipitate a return visit!
guest requests - As you are aware, your Guests may have any number of requests and questions during their stay, and we will always do our best to accommodate their wishes in a friendly and gracious manner. Our goal is to make them feel completely at home, pampered and carefree.
room refreshing - We will go through each Guest room daily, tidying and cleaning as necessary, refreshing supplies and amenities as applicable, and ensuring that the presentation of the room continues to be as good as their first impression. This also allows us to maintain a measure of security for your property. If you offer turndown service, we will do this discreetly and will add any touches that have become a tradition for your service.
check out - After their last breakfast, we will ask the guests when it will be convenient for them to settle the charges incurred during their visit. We will process their credit card or other method of payment and provide a receipt according to your procedures, assist with their departure, and send them on their way with a wave and a smile.
Having had a wonderful experience from beginning to end, your Guests
will wish they didn't have to leave,
and will be your best advertisement!
